Enterprise Operations
Mission continuity depends on reliable, secure, and efficient enterprise operations. PBP Solutions delivers comprehensive operational support for federal and state agencies, ensuring 24/7 availability, responsive incident handling, and compliance with rigorous IT governance frameworks.
Enterprise Operations Services for Federal and State Government
PBP Solutions LLC delivers full‑spectrum enterprise IT operations support that sustains the performance, resilience, and security of government systems. Our service model integrates people, process, and technology under a unified governance framework ensuring mission systems remain operational, secure, and compliant around the clock.
We provide operational support across cloud, on‑premise, and hybrid environments, aligning with federal and state IT mandates including FedRAMP High, FISMA High, and NIST 800‑53. From infrastructure management to end‑user support, we enable agencies to focus on mission delivery while we manage the technology backbone that powers it.
Operational Service Framework
- Service Monitoring & Event Management — Continuous monitoring of networks, applications, and infrastructure using automated dashboards to detect, prioritize, and remediate issues before they impact users.
- Incident & Problem Management — Rapid response, root‑cause analysis, and permanent corrective action tracking integrated into ServiceNow ITSM and DevSecOps pipelines.
- Change & Configuration Management — Version control and configuration baselines maintained across all environments, enabling traceability and security compliance.
- Performance Optimization — Proactive capacity planning, trend analysis, and resource tuning to ensure scalability and meet defined service‑level agreements (SLAs).
- Knowledge & Continuity Management — Documentation, playbooks, and training to ensure smooth transitions, knowledge retention, and operational resilience during personnel or system changes.
Secure, Compliant, and Continuous
Security and compliance are foundational to every operations engagement. Our teams implement continuous diagnostics and monitoring (CDM) practices consistent with NIST, CISA, and DHS standards. Operations are conducted within FedRAMP‑authorized environments such as AWS GovCloud and Azure Government, using encryption, access control, and continuous vulnerability management. Accessibility compliance under WCAG 2.2 AA / Section 508 ensures inclusive user support for all digital services.
We integrate continuous improvement cycles—capturing metrics from incident trends, performance telemetry, and user feedback—to refine processes, reduce downtime, and maintain optimal performance.
Technical Competencies
Program Governance & Risk Management
PBP’s Program Management Office (PMO) oversees all operations engagements, ensuring alignment with PMI PMBOK standards and agency service‑level requirements. Key performance metrics such as MTTD, MTTR, and SLA attainment are tracked in real time through dashboards accessible to both PBP and customer stakeholders. Regular governance meetings ensure transparency, issue escalation, and continuous optimization of service quality.
Past Performance & Results
- Department of Homeland Security (DHS) – Delivered enterprise security operations monitoring across DHS components, implementing threat detection, vulnerability management, and continuous diagnostics dashboards.
- U.S. Census Bureau (DWS III) – Managed 24/7 operational support for high‑traffic sites with 155M annual users, improving uptime and accessibility under FedRAMP High cloud environments.
- National Oceanic and Atmospheric Administration (NOAA) – Supported operations and sustainment of weather data dissemination systems, ensuring system availability and compliance under NIST 800‑53.
- Department of Veterans Affairs (VA) – Provided enterprise systems monitoring and service management for migrated cloud‑hosted platforms, enabling proactive performance reporting and risk reduction.
Why PBP Solutions
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Get in touch with our team to discuss your technology needs